Hospitality, Retail, and Leisure

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Whether you’re a large corporation or an SME in the hospitality, retail, and leisure sectors, it’s a fast-paced, high-pressure, customer-focused environment all year round. Mental health and communications training is crucial to your front of house and behind the scenes staff so they’re motivated and prepared for the everyday challenges these sectors can bring. Training can be delivered face to face, or as live and interactive online training.

Training for the hospitality, retail, and leisure sectors

For any company in the hospitality, retail, and leisure sectors, the customer is central to business success and understanding them and their needs is essential. But the crucial step comes when deciding how to prepare and act when things don’t go to plan or when factors need to be negotiated in the best interests of both parties.

Mental health is now the largest reason for staff absence and loss in the UK, but the need to confront this issue can be of secondary importance in many companies. We actively challenge this approach. Our training courses are designed to help your business tackle some of the most common areas of mental health in the hospitality, retail, and leisure sectors, including anxiety, stress, and depression.

Each course helps businesses of all sizes teach their staff about one of the country’s biggest issues, how to tackle it, and how to reduce the stigma surrounding it. But it also helps give them the skills and resources to deal with customers efficiently and effectively.

Mental health and communications training

Mental health and communications training is crucial to the wellbeing of all staff. It helps to increase the awareness, performance, growth, and confidence of every staff member, to improve their own mental health and wellbeing.

Each course provides the resources you and your staff need to help improve their own mental health and wellbeing as well as the people and customers you’re responsible for, to create immediate and ongoing change.

Popular courses for the hospitality, retail, and leisure sectors include:

Every course can be personalised and adapted by our qualified trainers to suit the needs and abilities of your staff. Courses can be held at a time, date, and venue of your choice anywhere in the UK – we can even take your training online via Microsoft Teams or Zoom for maximum convenience.

With all these elements combined, Clearfocus Training can give you a bespoke course that’s relevant and relatable to your staff. See our why choose Clearfocus? page for more information, or if you have any questions, check our frequently asked questions page or contact us today.

“Learnt some great tools that will be great to use in the work place. Also learnt a lot about myself on the course.”

Rick Stein

Courses designed for

Medium and Large Retailers
Catering Organisations
Travel and Holiday Companies
Events and Occasion Businesses

We have great feedback from our clients

James and Priscilla are wonderful. I attended a Positive Conflict training session in November and found it really insightful.It was an extremely useful afternoon with practical advice and a pragmatic look at office environment issues.
Response from the owner: Happy New Year NedaThank you so much for taking the time out to leave us this nice review. It really does me a lot. All the best for 2024 and hope to see you on another training day in the near future.
James & Priscilla visited us today to deliver Resilience in the Workplace training. The session was fantastic, and enjoyed by all. The day was incredibly interesting and very engaging, and I know everyone left having taken a lot away to use going forward. We will definitely be requesting some further training with Clearfocus Training going forward!
Response from the owner: Morning LucyThank you so much for taking the time to leave us a very nice review. We had a great day yesterday working with you all. Look forward to working with all again in the near future.
Insightful and interesting
Response from the owner: Hi GemmaThank you for taking the time to leave a nice review. All the best
Really enjoyed the course. Would definitely recommend really informative and the trainers were great
Response from the owner: Hi VickyThanks for your nice words in your review. It was really nice working with your company. Hopefully we will meet again on another training day.Cheers James
We had some fantastic training on mental health and well being for managers.James & Priscilla really made the training interesting & helpful!Would definitely book more training in the future with Clearfocus!
Response from the owner: Hi BeckyThanks for taking the time to leave a review. Myself and Priscilla had a nice day working with your team. Hope to see you again on another training day.All the best.James and Priscilla
James and Priscilla were engaging and kept the course interesting using a mix of videos, music, activities and text content. They were both friendly and knowledgeable, especially in how to engage a mixed group of delegates with different roles and attitudes.They came on site for two days to run Effective Communication Training for 23 individuals, who all gave positive feedback at the end of each day, and felt the course was worthwhile and have learnt a lot from it.I won't hesitate to use Clearfocus training again, and will be in contact with James in the near future to plan more training across the wider Business of DHG.
Response from the owner: Thank you Emma for taking the time to leave such a nice review. It was nice working with you all and look forward seeing you again on another training day in the future.All the best James and Priscilla
I found Clearfocus’ 1 day mental health training for employees relevant, informative and delivered in an engaging way.
Response from the owner: Thank you for review on our Mental Health training, much appreciated 😊.
Really helpful, educational and enjoyable training! Thanks so much!
Response from the owner: Hi thanks so much Tommy for the review and great working with you. Hopefully work again with you in the future 👍🏻
Great company with knowledgeable and skilled staff. The courses are engaging are presented in a fun and easily understandable format. Would highly recommend this to anyone looking for training!
Response from the owner: Thanks for the comments Mark and pleased you enjoyed the courses we run.
Response from the owner: Thank you Tasha for the review. Much appreciated.
A great company giving excellent training !
Response from the owner: Thanks Sally for your review and nice words about Clearfocus 👍🏻
Thank you Clearfocus for the training you offered on how to manage conflicts in the work place. You are very professional and very knowledgeable in your work. Keep it up!!
Response from the owner: Thanks that you enjoyed the course.
Having worked with Clearfocus Training over the last 12 months, I've seen and learnt just how their experience, professionalism, and empathy have helped both employers and employees. James and Priscilla are inspirational and engaging – exactly what you need for mental health and communication training.
Response from the owner: Thanks Graeme for taking the time and leaving a review. It's also been great working with yourselves over the last year. Cheers
Response from the owner: 5 stars, thanks Eric!
Super-impressed with the advice on their training courses and wonderful service delivery.
Response from the owner: Appreciate you Patience for your review!
Response from the owner: It’s 5 stars from you Lynn, thanks 😊
Excellent service
Response from the owner: Thanks Gary for taking the time to leave a review.
Fantastic company I couldn’t recommend them enough, James and Priscilla are great to work with!
Response from the owner: Hi Louis great working with yourselves as well 👍🏻 thanks again for the nice review.
A very professionally presented and interactive workshop session which gave the team the scope and confidence to interact with one and another and share their individual experiences.I am sure the session has enhanced their understanding of behaviors and different situations and equipped them with more tools to better handle different environments & thrive.
Response from the owner: Thanks Felicia so much for leaving a review. I'm pleased your staff enjoyed the day and the training.
Response from the owner: Thanks for review of 5 stars 🌟!
Awesome courses and great instructors.l would definitely recommend this to myco-workers and all my friends,🤩
Response from the owner: Wonderful review and thank you for taking your time, know how busy you are!
First class service. Can't recommend highly enough.
Response from the owner: Thanks Colin for your nice comments 👍🏻
Clearfocus training delivered great fun workplace training! I found them very informative and friendly chat. It gave me great confidence with the organisation and I am looking forward to kick starting my new learning journey with them.Thanks once again xx
Response from the owner: Glad you found the course fun, informative and how it has contributed to progression with your journey!
Great company with knowledgeable and skilled staff in the field of mental health.
Response from the owner: Thanks Baz for leaving a review and nice words about Clearfocus 👍🏻
Very good training!
Response from the owner: Thumbs up to you Nomsa 😊👍🏾
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