CONFLICT AND RESOLUTION TRAINING   

Course Description:  

Being able to work effectively with conflict is an essential life skill, which can be developed through training. Clearfocus have developed a range of workshops designed to develop the attitudes, beliefs and skills that will help participants to feel confident and well equipped to handle life’s conflict challenges. 
 
Our Conflict Resolution Training Course has many variables to its function and will build confidence to deal with conflict effectively, helping in reducing stress levels and as a result, increasing business performance. 

Who Should Attend: 

This Conflict Training Course is for anyone in people-related roles, be it with the public or workforce, where conflict may arise. 
 
Prices start from £75 per person + VAT for a maximum of 15 delegates. 
 
Our in-company training can be tailored to meet your objectives and held at a time and location to suit your staff. This course can also be run as a half day. 
Interested in booking training for your company? 
 

Topics Covered:  

Conflict models and how to use them effectively 
Recognising your own behaviours and how they affect others 
The 4 interesting phrases 
Understanding your customer/workforce point of view 
Definition of Conflict 
Learn where Conflicts come from 
Understanding Conflict triggers  
Fight, flight and freeze response 
The positives in some Conflicts 
Art of a good listener 
The errors we make in Conflict 
The importance of validating someone in Conflict 
 

Learning Aims:  

 
Understanding different types of Conflict 
Learning how to manage Conflicts 
Being familiar with various methods used to prevent Conflicts from occurring and escalating 
Understanding how negative Conflict can affect the workplace 
Learning where Conflicts come from in the workplace 
Realising that some Conflicts are good in the workplace 
 

All Clearfocus training courses are run by fully qualified professionals. 

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