Conflict Resolution Training


for Employees

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Our Conflict Resolution training workshops are suitable for anyone wanting to gain or develop their skills to help build confidence in handling any conflict challenges in the workplace or in everyday life, and can be delivered face to face, or as live and interactive online training. By learning these essential skills, participants can tackle and manage difficult or threatening conflict effectively, helping to resolve situations, reduce stress, and improve mental health.

Course outlines

In this inspiring 1-day conflict and resolution workshop, James and Priscilla both draw on their personal experiences and extensive knowledge of conflict in different areas. They focus on the importance of face to face communication in dealing with conflict in the workplace and how to overcome disputes, arguments, and disagreements, as well as understanding exactly how conflict can also bring a positive element to the workplace.

Delivered through an effective mix of presentations, personal experiences, interactive exercises, and discussions, the course content is specially adapted to suit the needs and learning abilities of everyone attending and will cover topics including:

Conflict resolutions and how to use them effectively
Effective tools developed to measure an individual’s response to conflict including the Thomas-Kilmann Conflict Mode Instrument

Recognising your own behaviours and how they affect others
Understanding the triggers and the importance of how they affect you and others in different ways

Understanding the point of view of your customer, colleague, or workforce
Switching to see things from another’s point of view is key to understanding conflict between others

The definition of conflict
People have many different definitions of conflict – they’re not all negative and we explore them

Learn where conflicts come from and understand the triggers
Environment, attitudes, and beliefs are just some of the things that can affect people and cause conflict

The fight, flight, and freeze responses
When it comes to conflict, these are the three stages we go through when trying to deal with it

The art of being a good listener
Patience and counselling can be effective tools in conflict situations

The importance of validating someone in conflict
Understanding someone’s situation and feelings, and knowing they have a right to feel that way

On completion of the course, each attendee will be given a personalised Conflict and Resolution training certificate which can be used for compliance and audit.

Why is conflict resolution training important?

With figures reportedly showing that around 85% of employees face some kind of conflict situation at work, and as much as 29% have to deal with it regularly, the negative effects of conflict in the workplace can be far-reaching for staff, employers, and potentially, customers too.

But with the right training, workplace conflict can be successfully managed and its importance shouldn’t be underestimated. Giving you the tools and skills required, conflict can be dealt with quickly and effectively so it actually improves workplace productivity, restores balance, empowers your staff, and helps lessen the potential risks of conflict in the long term as well.

More information
  • This is a 1-day course, but it can be adapted and run as a half-day to suit your needs
  • No former knowledge or training is required for attendees taking this course
  • We can also modify your course to give you training in specific areas if required
  • For the biggest impact, we like to limit spaces to a maximum of 15 people
  • We can visit you onsite at a venue, day, and time of your choice, anywhere in the UK for face to face training
  • We also offer live and interactive online training
Course aims

Conflicts, however large or small, can happen in any workplace, whether your business has 5 or 500+ employees. And it can happen between a group of coworkers, individual team members – even between staff and a customer. By giving attendees the know-how, they can learn the positive art of conflict management and effective resolution in the workplace.

Conflict at work can damage relationships between co-workers, but it can also impact the reputation of a business. With effective training, delegates gain the skills and confidence needed to step in and intervene, creating a safer and less hostile working environment for everyone. Our Conflict and Resolution training workshops address these issues and more to give staff the ability to:

  • Understand how conflict can arise in the workplace
  • Get to know the negatives – and the positives – of workplace conflict
  • Recognise who could be at risk of workplace conflict and its impact
  • Use proven strategies to prevent conflicts from happening – or escalating – in the workplace
  • Deal with flashpoints or ongoing conflicts effectively by using alternative dispute resolutions
Clearfocus TrainingExcellentClearfocus Training5.0Neda TootoonchiNeda Tootoonchi ★★★★★ James and Priscilla are wonderful. I attended a Positive Conflict training session in November and found it really insightful.It was an extremely useful afternoon with practical advice and a pragmatic look at office environment issues.Lucy FisherLucy Fisher ★★★★★ James & Priscilla visited us today to deliver Resilience in the Workplace training. The session was fantastic, and enjoyed by all. The day was incredibly interesting and very engaging, and I know everyone left having taken a lot away to use going forward. We will definitely be requesting some further training with Clearfocus Training going forward!Gemma MullisGemma Mullis ★★★★★ Insightful and interestingvicky hiltonvicky hilton ★★★★★ Really enjoyed the course. Would definitely recommend really informative and the trainers were greatBecky HemmingBecky Hemming ★★★★★ We had some fantastic training on mental health and well being for managers.James & Priscilla really made the training interesting & helpful!Would definitely book more training in the future with Clearfocus!Emma HillmanEmma Hillman ★★★★★ James and Priscilla were engaging and kept the course interesting using a mix of videos, music, activities and text content. They were both friendly and knowledgeable, especially in how to engage a mixed group of delegates with different roles and attitudes.They came on site for two days to run Effective Communication Training for 23 individuals, who all gave positive feedback at the end of each day, and felt the course was worthwhile and have learnt a lot from it.I won't hesitate to use Clearfocus training again, and will be in contact with James in the near future to plan more training across the wider Business of DHG.Victoria DubeVictoria Dube ★★★★★ I found Clearfocus’ 1 day mental health training for employees relevant, informative and delivered in an engaging way.Ed BarnesEd Barnes ★★★★★ Really helpful, educational and enjoyable training! Thanks so much!Mark YeoMark Yeo ★★★★★ Great company with knowledgeable and skilled staff. The courses are engaging are presented in a fun and easily understandable format. Would highly recommend this to anyone looking for training!Tasha BrentTasha Brent ★★★★★ Sally CarterSally Carter ★★★★★ A great company giving excellent training !Rose TshikalankeRose Tshikalanke ★★★★★ Thank you Clearfocus for the training you offered on how to manage conflicts in the work place. You are very professional and very knowledgeable in your work. Keep it up!!Graeme PiperGraeme Piper ★★★★★ Having worked with Clearfocus Training over the last 12 months, I've seen and learnt just how their experience, professionalism, and empathy have helped both employers and employees. James and Priscilla are inspirational and engaging – exactly what you need for mental health and communication training.Eric NtekorEric Ntekor ★★★★★ Patience NgwenyaPatience Ngwenya ★★★★★ Super-impressed with the advice on their training courses and wonderful service delivery.Lynn StephensLynn Stephens ★★★★★ Gary MessengerGary Messenger ★★★★★ Excellent serviceLouis HorrillLouis Horrill ★★★★★ Fantastic company I couldn’t recommend them enough, James and Priscilla are great to work with!Felicia CrosbyFelicia Crosby ★★★★★ A very professionally presented and interactive workshop session which gave the team the scope and confidence to interact with one and another and share their individual experiences.I am sure the session has enhanced their understanding of behaviors and different situations and equipped them with more tools to better handle different environments & thrive.Busi NyabaBusi Nyaba ★★★★★ Zanele NgwenyaZanele Ngwenya ★★★★★ Awesome courses and great instructors.l would definitely recommend this to myco-workers and all my friends,🤩colin reececolin reece ★★★★★ First class service. Can't recommend highly enough.Kelly MKelly M ★★★★★ Clearfocus training delivered great fun workplace training! I found them very informative and friendly chat. It gave me great confidence with the organisation and I am looking forward to kick starting my new learning journey with them.Thanks once again xxBaz MorganBaz Morgan ★★★★★ Great company with knowledgeable and skilled staff in the field of mental health.Nomsa NtuliNomsa Ntuli ★★★★★ Very good training!js_loader

Why choose us?

Our lead trainer, James has a wealth of personal experience working with conflict. This experience isn’t just through training, but also through his work as a psychotherapist and the conflict issues business people have brought to his sessions in the past. This is an invaluable source of knowledge that James brings and shares with each and every training course.

Lead trainer, Priscilla, also has exceptional knowledge and passion for conflict and resolution training. Coming from a very different angle, she regularly shares her own experiences of arriving in England from Africa and the personal and cultural conflict that followed. Together, both James and Priscilla give fascinating, real-life insights that make their training and advice so valuable.

They also understand how businesses will have different training needs. Every conflict resolution training workshop will be specially curated so it isn’t just training by numbers. We centre the course around you, adapting the content so it’s relatable and relevant to your needs.

Read our Why choose Clearfocus? page to find out more.

Book this training course for your team TODAY


All our mental health and communication training courses are developed by James and Priscilla, both fully qualified mental health professionals, and delivered with real-life, personal experiences and insights. We offer face to face training, or live and interactive online training. Find out more about them and meet the team >

Talk to us about your training and book your course today