Conflict and Resolution Training

In this inspiring 1-day conflict and resolution workshop, James and Priscilla both draw on their personal experiences and extensive knowledge of conflict in different areas. They focus on the importance of face to face communication in dealing with conflict in the workplace and how to overcome disputes, arguments, and disagreements, as well as understanding exactly how conflict can also bring a positive element to the workplace.

Delivered through an effective mix of presentations, personal experiences, interactive exercises, and discussions, the course content is specially adapted to suit the needs and learning abilities of everyone attending and will cover topics including:

Conflict resolutions and how to use them effectively
Effective tools developed to measure an individual’s response to conflict including the Thomas-Kilmann Conflict Mode Instrument

Recognising your own behaviours and how they affect others
Understanding the triggers and the importance of how they affect you and others in different ways

Understanding the point of view of your customer, colleague, or workforce
Switching to see things from another’s point of view is key to understanding conflict between others

The definition of conflict
People have many different definitions of conflict – they’re not all negative and we explore them

Learn where conflicts come from and understand the triggers
Environment, attitudes, and beliefs are just some of the things that can affect people and cause conflict

The fight, flight, and freeze responses
When it comes to conflict, these are the three stages we go through when trying to deal with it

The art of being a good listener
Patience and counselling can be effective tools in conflict situations

The importance of validating someone in conflict
Understanding someone’s situation and feelings, and knowing they have a right to feel that way

On completion of the course, each attendee will be given a personalised Conflict and Resolution training certificate which can be used for compliance and audit.

With figures reportedly showing that around 85% of employees face some kind of conflict situation at work, and as much as 29% have to deal with it regularly, the negative effects of conflict in the workplace can be far-reaching for staff, employers, and potentially, customers too.

But with the right training, workplace conflict can be successfully managed and its importance shouldn’t be underestimated. Giving you the tools and skills required, conflict can be dealt with quickly and effectively so it actually improves workplace productivity, restores balance, empowers your staff, and helps lessen the potential risks of conflict in the long term as well.

Our standard Conflict and Resolution training workshop starts at £50 per person (plus VAT) based on groups of up to 15 delegates. Though these are typical prices, they can be revised according to your requirements. All prices will be agreed in advance with Clearfocus Training and confirmed on request.

• This is a 1-day course, but it can be adapted and run as a half-day to suit your needs
• No former knowledge or training is required for attendees taking this course
• We can also modify your course to give you training in specific areas if required
• For the biggest impact, we like to limit spaces to a maximum of 15 people
• We visit you onsite at a venue, day, and time of your choice, anywhere in the UK
• During any COVID-19 restrictions, we can host courses online through MS Teams or Zoom