Conflict and Resolution Training

Our Conflict and Resolution training workshops are suitable for anyone wanting to gain or develop their skills to help build confidence in handling any conflict challenges in the workplace or in everyday life. By learning these essential skills, attendees can tackle and manage difficult or threatening conflict effectively, helping to resolve situations, reduce stress, and improve mental health.

Course aims

Conflicts, however large or small, can happen in any workplace, whether your business has 5 or 500+ employees. And it can happen between a group of coworkers, individual team members – even between staff and a customer. By giving attendees the know-how, they can learn the positive art of conflict management and effective resolution in the workplace.

Conflict at work can damage relationships between co-workers, but it can also impact the reputation of a business. With effective training, delegates gain the skills and confidence needed to step in and intervene, creating a safer and less hostile working environment for everyone. Our Conflict and Resolution training workshops address these issues and more to give staff the ability to:

  • Understand how conflict can arise in the workplace
  • Get to know the negatives – and the positives – of workplace conflict
  • Recognise who could be at risk of workplace conflict and its impact
  • Use proven strategies to prevent conflicts from happening – or escalating – in the workplace
  • Deal with flashpoints or ongoing conflicts effectively by using alternative dispute resolutions
Course outlines

In this inspiring 1-day conflict and resolution workshop, James and Priscilla both draw on their personal experiences and extensive knowledge of conflict in different areas. They focus on the importance of face to face communication in dealing with conflict in the workplace and how to overcome disputes, arguments, and disagreements, as well as understanding exactly how conflict can also bring a positive element to the workplace.

Delivered through an effective mix of presentations, personal experiences, interactive exercises, and discussions, the course content is specially adapted to suit the needs and learning abilities of everyone attending and will cover topics including:

Conflict resolutions and how to use them effectively
Effective tools developed to measure an individual’s response to conflict including the Thomas-Kilmann Conflict Mode Instrument

Recognising your own behaviours and how they affect others
Understanding the triggers and the importance of how they affect you and others in different ways

Understanding the point of view of your customer, colleague, or workforce
Switching to see things from another’s point of view is key to understanding conflict between others

The definition of conflict
People have many different definitions of conflict – they’re not all negative and we explore them

Learn where conflicts come from and understand the triggers
Environment, attitudes, and beliefs are just some of the things that can affect people and cause conflict

The fight, flight, and freeze responses
When it comes to conflict, these are the three stages we go through when trying to deal with it

The art of being a good listener
Patience and counselling can be effective tools in conflict situations

The importance of validating someone in conflict
Understanding someone’s situation and feelings, and knowing they have a right to feel that way

On completion of the course, each attendee will be given a personalised Conflict and Resolution training certificate which can be used for compliance and audit.

Why is conflict and resolution training important?

With figures reportedly showing that around 85% of employees face some kind of conflict situation at work, and as much as 29% have to deal with it regularly, the negative effects of conflict in the workplace can be far-reaching for staff, employers, and potentially, customers too.

But with the right training, workplace conflict can be successfully managed and its importance shouldn’t be underestimated. Giving you the tools and skills required, conflict can be dealt with quickly and effectively so it actually improves workplace productivity, restores balance, empowers your staff, and helps lessen the potential risks of conflict in the long term as well.

Course costs

Our standard Conflict and Resolution training workshop starts at £50 per person (plus VAT) based on groups of up to 15 delegates. Though these are typical prices, they can be revised according to your requirements. All prices will be agreed in advance with Clearfocus Training and confirmed on request.

More information
  • This is a 1-day course, but it can be adapted and run as a half-day to suit your needs
  • No former knowledge or training is required for attendees taking this course
  • We can also modify your course to give you training in specific areas if required
  • For the biggest impact, we like to limit spaces to a maximum of 15 people
  • We visit you onsite at a venue, day, and time of your choice, anywhere in the UK
  • During any COVID-19 restrictions, we can host courses online through MS Teams or Zoom

Why choose us?

Our lead trainer, James has a wealth of personal experience working with conflict. This experience isn’t just through training, but also through his work as a psychotherapist and the conflict issues business people have brought to his sessions in the past. This is an invaluable source of knowledge that James brings and shares with each and every training course.

Lead trainer, Priscilla, also has exceptional knowledge and passion for conflict and resolution training. Coming from a very different angle, she regularly shares her own experiences of arriving in England from Africa and the personal and cultural conflict that followed. Together, both James and Priscilla give fascinating, real-life insights that make their training and advice so valuable.

They also understand how businesses will have different training needs. Every conflict and resolution training workshop will be specially curated so it isn’t just training by numbers. We centre the course around you, adapting the content so it’s relatable and relevant to your needs

Read our Why choose Clearfocus? page to find out more.

All our mental health and communication training courses are developed by James and Priscilla, both fully qualified mental health professionals, and delivered with real-life, personal experience, and insights. Find out more about them and meet the team >

Book this training course for your team TODAY

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We have great feedback from our clients

I found Clearfocus’ 1 day mental health training for employees relevant, informative and delivered in an engaging way.
Victoria Dube
Victoria Dube
15:07 25 Sep 20
Friendly and experienced trainers.
Ellie Holloway
Ellie Holloway
19:21 24 Sep 20
Really helpful, educational and enjoyable training! Thanks so much!
Ed Barnes
Ed Barnes
08:48 24 Sep 20
Great company with knowledgeable and skilled staff. The courses are engaging are presented in a fun and easily understandable format. Would highly recommend this to anyone looking for training!
Mark Yeo
Mark Yeo
11:52 22 Sep 20
Tasha Brent
Tasha Brent
08:33 22 Sep 20
A great company giving excellent training !
Sally Carter
Sally Carter
10:41 21 Sep 20
Thank you Clearfocus for the training you offered on how to manage conflicts in the work place. You are very professional and very knowledgeable in your work. Keep it up!!
Rose Tshikalanke
Rose Tshikalanke
14:03 20 Sep 20
Having worked with Clearfocus Training over the last 12 months, I've seen and learnt just how their experience, professionalism, and empathy have helped both employers and employees. James and Priscilla are inspirational and engaging – exactly what you need for mental health and communication training.
Graeme Piper
Graeme Piper
10:48 20 Sep 20
Eric Ntekor
Eric Ntekor
10:45 20 Sep 20
Super-impressed with the advice on their training courses and wonderful service delivery.
Patience Ngwenya
Patience Ngwenya
20:43 19 Sep 20
Lynn Stephens
Lynn Stephens
17:20 19 Sep 20
Excellent service
Gary Messenger
Gary Messenger
17:03 19 Sep 20
Fantastic company I couldn’t recommend them enough, James and Priscilla are great to work with!
Louis Horrill
Louis Horrill
15:44 19 Sep 20
A very professionally presented and interactive workshop session which gave the team the scope and confidence to interact with one and another and share their individual experiences.I am sure the session has enhanced their understanding of behaviors and different situations and equipped them with more tools to better handle different environments & thrive.
Felicia Crosby
Felicia Crosby
15:44 19 Sep 20
Busi Nyaba
Busi Nyaba
15:42 19 Sep 20
Awesome courses and great instructors.l would definitely recommend this to myco-workers and all my friends,🤩
Zanele Ngwenya
Zanele Ngwenya
14:51 19 Sep 20
First class service. Can't recommend highly enough.
colin reece
colin reece
14:07 19 Sep 20
Clearfocus training delivered great fun workplace training! I found them very informative and friendly chat. It gave me great confidence with the organisation and I am looking forward to kick starting my new learning journey with them.Thanks once again xx
Kelly M
Kelly M
14:06 19 Sep 20
Great company with knowledgeable and skilled staff in the field of mental health.
Baz Morgan
Baz Morgan
13:52 19 Sep 20
Professional and reliable training company.
James Holloway
James Holloway
13:29 19 Sep 20
Very good training!
Nomsa Ntuli
Nomsa Ntuli
13:26 19 Sep 20
N.Priscilla Mgute
N.Priscilla Mgute
13:11 19 Sep 20
Great day’s training with Clearfocus. Nice to have training that is both fun and engaging 👍🏻
Nicola Mgute
Nicola Mgute
19:56 21 Oct 19

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