CONFLICT AND RESOLUTION TRAINING
Course Description:
Being able to work effectively with conflict is an essential life skill, which can be developed through training. Clearfocus have developed a range of workshops designed to develop the attitudes, beliefs and skills that will help participants to feel confident and well equipped to handle life’s conflict challenges.
Our Conflict Resolution Training Course has many variables to its function and will build confidence to deal with conflict effectively, helping in reducing stress levels and as a result, increasing business performance.
Who Should Attend:
This Conflict Training Course is for anyone in people-related roles, be it with the public or workforce, where conflict may arise.
Prices start from £75 per person + VAT for a maximum of 15 delegates.
Our in-company training can be tailored to meet your objectives and held at a time and location to suit your staff. This course can also be run as a half day.
Interested in booking training for your company?
Topics Covered:
Conflict models and how to use them effectively
Recognising your own behaviours and how they affect others
The 4 interesting phrases
Understanding your customer/workforce point of view
Definition of Conflict
Learn where Conflicts come from
Understanding Conflict triggers
Fight, flight and freeze response
The positives in some Conflicts
Art of a good listener
The errors we make in Conflict
The importance of validating someone in Conflict
Learning Aims:
Understanding different types of Conflict
Learning how to manage Conflicts
Being familiar with various methods used to prevent Conflicts from occurring and escalating
Understanding how negative Conflict can affect the workplace
Learning where Conflicts come from in the workplace
Realising that some Conflicts are good in the workplace
