Conflict and Resolution Training
Our Conflict and Resolution training workshops are suitable for anyone wanting to gain or develop their skills to help build confidence in handling any conflict challenges in the workplace or in everyday life. By learning these essential skills, attendees can tackle and manage difficult or threatening conflict effectively, helping to resolve situations, reduce stress, and improve mental health.
Course aims
Conflicts, however large or small, can happen in any workplace, whether your business has 5 or 500+ employees. And it can happen between a group of coworkers, individual team members – even between staff and a customer. By giving attendees the know-how, they can learn the positive art of conflict management and effective resolution in the workplace.
Conflict at work can damage relationships between co-workers, but it can also impact the reputation of a business. With effective training, delegates gain the skills and confidence needed to step in and intervene, creating a safer and less hostile working environment for everyone. Our Conflict and Resolution training workshops address these issues and more to give staff the ability to:
- Understand how conflict can arise in the workplace
- Get to know the negatives – and the positives – of workplace conflict
- Recognise who could be at risk of workplace conflict and its impact
- Use proven strategies to prevent conflicts from happening – or escalating – in the workplace
- Deal with flashpoints or ongoing conflicts effectively by using alternative dispute resolutions
Course outlines
In this inspiring 1-day conflict and resolution workshop, James and Priscilla both draw on their personal experiences and extensive knowledge of conflict in different areas. They focus on the importance of face to face communication in dealing with conflict in the workplace and how to overcome disputes, arguments, and disagreements, as well as understanding exactly how conflict can also bring a positive element to the workplace.
Delivered through an effective mix of presentations, personal experiences, interactive exercises, and discussions, the course content is specially adapted to suit the needs and learning abilities of everyone attending and will cover topics including:
Conflict resolutions and how to use them effectively
Effective tools developed to measure an individual’s response to conflict including the Thomas-Kilmann Conflict Mode Instrument
Recognising your own behaviours and how they affect others
Understanding the triggers and the importance of how they affect you and others in different ways
Understanding the point of view of your customer, colleague, or workforce
Switching to see things from another’s point of view is key to understanding conflict between others
The definition of conflict
People have many different definitions of conflict – they’re not all negative and we explore them
Learn where conflicts come from and understand the triggers
Environment, attitudes, and beliefs are just some of the things that can affect people and cause conflict
The fight, flight, and freeze responses
When it comes to conflict, these are the three stages we go through when trying to deal with it
The art of being a good listener
Patience and counselling can be effective tools in conflict situations
The importance of validating someone in conflict
Understanding someone’s situation and feelings, and knowing they have a right to feel that way
On completion of the course, each attendee will be given a personalised Conflict and Resolution training certificate which can be used for compliance and audit.
Why is conflict and resolution training important?
With figures reportedly showing that around 85% of employees face some kind of conflict situation at work, and as much as 29% have to deal with it regularly, the negative effects of conflict in the workplace can be far-reaching for staff, employers, and potentially, customers too.
But with the right training, workplace conflict can be successfully managed and its importance shouldn’t be underestimated. Giving you the tools and skills required, conflict can be dealt with quickly and effectively so it actually improves workplace productivity, restores balance, empowers your staff, and helps lessen the potential risks of conflict in the long term as well.
Course costs
Our standard Conflict and Resolution training workshop starts at £50 per person (plus VAT) based on groups of up to 15 delegates. Though these are typical prices, they can be revised according to your requirements. All prices will be agreed in advance with Clearfocus Training and confirmed on request.
More information
- This is a 1-day course, but it can be adapted and run as a half-day to suit your needs
- No former knowledge or training is required for attendees taking this course
- We can also modify your course to give you training in specific areas if required
- For the biggest impact, we like to limit spaces to a maximum of 15 people
- We visit you onsite at a venue, day, and time of your choice, anywhere in the UK
- During any COVID-19 restrictions, we can host courses online through MS Teams or Zoom
Why choose us?
Our lead trainer, James has a wealth of personal experience working with conflict. This experience isn’t just through training, but also through his work as a psychotherapist and the conflict issues business people have brought to his sessions in the past. This is an invaluable source of knowledge that James brings and shares with each and every training course.
Lead trainer, Priscilla, also has exceptional knowledge and passion for conflict and resolution training. Coming from a very different angle, she regularly shares her own experiences of arriving in England from Africa and the personal and cultural conflict that followed. Together, both James and Priscilla give fascinating, real-life insights that make their training and advice so valuable.
They also understand how businesses will have different training needs. Every conflict and resolution training workshop will be specially curated so it isn’t just training by numbers. We centre the course around you, adapting the content so it’s relatable and relevant to your needs
Read our Why choose Clearfocus? page to find out more.
Tools to better my team
, Manager
My experience of Time management training in the past has been off the shelf courses. Clearfocus courses left me better equipped with tools to better my team.
Interesting learning experience
, Employee
Been on a few of Clearfocus Training courses. Always had a fun and interesting learning experience with them.
Excellent course
, Employee
Excellent course presented by James and Priscilla. They were good at explaining the models, good idea to have activities to expand our understanding. Highly recommend!
Great insight into mental health
, Line Manager
Great insight into mental health and explained in a clear and understanding way.
Highly recommend the course
, Business owner
I booked this course for a few of my managers that were having to deal with a lot of stress within the company. As the feedback was so good regarding the mental health and wellbeing training, I decided to put all the other managers in the company on it. Highly recommend the course.
Very experienced and interesting trainers
, Manager
Mental health is so important weather in private life or in the workplace. This course really shines a light on this area and is run by two very experienced and interesting trainers. Thank you.
Fun and interesting day
, Area Manager
Fun and interesting day. Was very grateful how James and Priscilla also shared their own experiences on mental health. All managers came away feeling much more confident and educated on dealing with mental health in the workplace.
All our mental health and communication training courses are developed by James and Priscilla, both fully qualified mental health professionals, and delivered with real-life, personal experience, and insights. Find out more about them and meet the team >
Book this training course for your team TODAY
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