Posted on 3rd July 2019 at 10:07
There’s a metaphor used frequently as inspiration for business leaders that commands “be like a swan - remain calm and collected on the surface, but paddle like hell underneath.” In other words, don’t let people see the chaos ensuing behind the scenes.
At Clearfocus Training, we sing to a different tune. It’s our view that what goes on in the background directly affects how the public view you in the foreground, and subsequently, damages your bottom line. When businesses paddle like hell, it’s often because they’re sinking under the weight of poor systems, poor processes and poor communication.